Privacy Policy

Last updated: 6th September, 2025

Open Up Energy LLC (“Open Up Energy,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our Services are powered by Shopify, which enables us to provide e-commerce functionality to you.

 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

 

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand our collection, use, and disclosure of your information as described here.

 

Personal Information We Collect or Process

 

“Personal information” means information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data. Depending on how you interact with the Services, we may collect or process:

 

  • Contact Details: Name, billing/shipping address, phone number, and email address.
  • Financial Information: Payment card details, financial account information, and related transaction details.
  • Account Information: Username, password, security questions, preferences, and settings.
  • Transaction Information: Items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
  • Communications: Information you provide in support requests or other correspondence.
  • Device Information: IP address, browser type, operating system, device identifiers, and network information.
  • Usage Information: Your interactions with the Services, including browsing and purchase activity.

Sources of Personal Information

We collect personal information from:

 

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through your use of the Services (e.g., cookies, log data, device details).
  • Service Providers such as Shopify, payment processors, and shipping carriers.
  • Third Parties such as advertising and analytics partners.

How We Use Your Information

We may use your personal information for purposes including:

 

  1. Provide & Improve Services: Process orders, fulfill transactions, manage your account, arrange shipping, facilitate returns/exchanges, and customize your shopping experience.
  2. Marketing & Advertising: Send promotional emails or display personalized ads (where permitted by law).
  3. Security & Fraud Prevention: Authenticate accounts, secure transactions, and detect or investigate fraudulent or illegal activity.
  4. Customer Support: Respond to your inquiries and provide assistance.
  5. Legal Compliance: Fulfill obligations under applicable laws, respond to lawful requests, and enforce our Terms of Service.

How We Disclose Personal Information

We may share your personal information in the following cases:

 

  • With Shopify and other service providers who support our e-commerce, shipping, IT, and payment systems.
  • With business and marketing partners to deliver advertising and promotional services.
  • At your direction or consent, including through integrations with social media or third-party tools.
  • Within our corporate group, including affiliates.
  • In business transactions, such as a merger, acquisition, or sale of assets.
  • For legal reasons, including compliance with law, legal process, or enforcement of our terms.

Relationship with Online ecommerce platforms

Our Services are hosted on WooCommerce, which processes your personal information to enable e-commerce functionality. WooCommerce may also use aggregated data to improve services across merchants. For details on how Shopify processes your information, please review the Shopify Consumer Privacy Policy.

 

Children’s Privacy

Our Services are not directed to or intended for children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we may have inadvertently collected such information, please contact us and we will delete it.

 

Security & Retention

While no system is 100% secure, we use industry-standard measures (including SSL encryption for payments) to protect your information. We retain personal information only as long as needed to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Your Rights & Choices

Depending on your location, you may have rights including:

  • Access/Know the personal information we hold about you.
  • Correct inaccurate data.
  • Delete your personal information.
  • Portability of your information to another provider.
  • Opt-out of targeted advertising or “sale” of your personal information (as defined by law).
  • Manage marketing communications (unsubscribe at any time).

You can exercise these rights by contacting us at [email protected] We may require verification of your identity before processing requests.

 

International Transfers

Your personal information may be transferred and processed outside of your home country, including in the United States. If you are in the European Economic Area (EEA) or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

 

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date revised accordingly. Your continued use of the Services indicates acceptance of updates.

 

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:
📧 [email protected]
📍 Open Up Energy LLC
4477 Kerrington Avenue
SugarHills
GA 30518
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