Shipping & Return Policy
Shipping
Open Up ships nationwide in the US, including to P.O. boxes. All orders ship via UPS.
We strive to fulfill all orders within 3 business days. Once picked up by the carrier, please allow up to 3-5 business days for delivery. At times, we may experience spikes in volume that lead to increased fulfillment times. We appreciate your patience and are always one email away!
For any order or address changes,
email [email protected] within 4 hours of placing your order. Our team will try our best to accommodate all requests. If we have already shipped your order, we are unable to make any changes and you will be responsible for contacting the carrier to re-route the shipment.
email [email protected] within 4 hours of placing your order. Our team will try our best to accommodate all requests. If we have already shipped your order, we are unable to make any changes and you will be responsible for contacting the carrier to re-route the shipment.
Returns
At this time, Open Up Energy LLC does not accept returns or exchanges. If your order arrives damaged or incomplete, please contact our team at [email protected]. Pictures are always welcome and help us best address your concerns!